ADOPTION OF INFORMATION COMMUNICATION TECHNOLOGY IN HYBRID WORKING AND EMPLOYEE PERFORMANCE IN AFRICAN DEVELOPMENT BANK IN NAIROBI CITY COUNTY, KENYA
Abstract
In light of the challenges posed by the Covid-19 pandemic and the current state of the global economy, hybrid working arrangements that combine in-person and remote work are becoming increasingly common. Employees play a crucial role in the operations of organizations, including the banking industry and the African Development Bank in Kenya, just like they do in any other sector. This research aimed to explore the effect of information communication technology, on employee performance at the African Development Bank in Nairobi City County, Kenya. The study was based on four theories and one model, namely the Technology Acceptance Model, Social Exchange Theory, Personal Environment Fit Theory, and Herzberg's Two-Factor Theory. Descriptive research design was employed in this study. 337 staff members from important divisions of the African Development Bank in Nairobi, Kenya, made up the target population. To ensure unbiased participant selection, simple random sampling was used, and stratified sampling was utilized to group respondents according to their departments. A total of 101 individuals, representing 30% of the target population, constituted the sample size. Quantitative data were generated through the administration of structured questionnaires employing a five-point Likert scale. To evaluate the research instruments, a pilot study was carried out with 10 participants, which corresponded to 10% of the overall sample. The questionnaire's reliability was determined through the utilization of the Cronbach Alpha formula, while the validity of the instruments was assessed based on input from supervisors, content analysis, and construct examination. Analysis of the data involved the application of descriptive statistics. Furthermore, to explore the connections between the variables, regression and correlation analyses were performed. The analysis of quantitative data employed both inferential and descriptive statistics, facilitated by the use of the Statistical Package for Social Sciences. The findings indicated a notable positive effect of the adoption of information and communication technology, on employee performance. The study concluded that the implementation of ICT adoption streamlines processes, improves service delivery, enhances customer engagement and fosters innovation within banking operations. In order to accommodate cutting-edge technologies like cloud computing, big data analytics, and cybersecurity measures, the bank ought to upgrade its existing IT infrastructure. Employees may experience reduced commuting time, resulting in increased focus and productivity.
Key words: Adoption, Information Communication Technology, Employee Performance
CITATION: Otieno, D. O.,& Makhamara, F. (2024). Adoption of information communication technology in hybrid working and employee performance in African Development Bank in Nairobi City County, Kenya. The strategic Journal of Business & Change Management, 11 (3), 718 – 728. Http://dx.doi.Org/10.61426/Sjbcm.v11i3.3053
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DOI: http://dx.doi.org/10.61426/sjbcm.v11i3.3053
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