DRIVERS OF ORGANIZATIONAL CULTURE FOR ENHANCED PERFORMANCE AT KENYATTA NATIONAL HOSPITAL
Abstract
Organizational culture, often referred to as corporate culture, encompasses the values, beliefs, attitudes, and behaviors shared by members of an organization It shapes the way employees interact with each other and with stakeholders outside the organization and significantly influences decision-making processes, work environment, and overall organizational performance. Organizational culture shapes employees' behaviour, attitudes, and performance within healthcare institutions. This study determined the effects of key drivers of culture on organizational performance at KNH. The study focused on Leadership, Knowledge Sharing and Communication, Quality and Safety Culture, Teamwork and Collaboration, Employee Engagement and Satisfaction as the key drivers of culture and their potential effect on organizational culture. The study focused on the gaps in these five focus areas that could lead to a positive organizational culture for enhanced performance at Kenyatta National Hospital.
Key Words: Strategy, Culture and Organizational Performance
CITATION: Nyabanda, R. A. (2025). Drivers of organizational culture for enhanced performance at Kenyatta National Hospital. The Strategic Journal of Business & Change Management, 12 (2), 488 – 508. http://dx.doi.org/10.61426/sjbcm.v12i2.3223
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DOI: http://dx.doi.org/10.61426/sjbcm.v12i2.3223
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