DETERMINANTS OF E-PROCUREMENT PERFORMANCE IN COUNTY GOVERNMENTS. A CASE OF KAJIADO COUNTY, KENYA
Abstract
The general objective of the study was to assess the determinants of e-procurement performance in county governments. The specific objectives were: an assessment of the influence of procurement function e-procurement performance; an examination of the influence of system integration and an analysis of the stakeholder management on e-procurement performance in county governments. Kajiado county government was selected because with the advent of devolution in Kenya and being one of the county government units within the public sector and to a large extent the integration of various stakeholders through the government’s initiative to create opportunities to its population were among others the worst hit by non-compliance to public procurement regulations and hence a general decline in procurement performance. The study adopted a descriptive survey research design. The study involved 47 employees of Kajiado County government, and guided by research questions based on the objectives aforementioned. The study found that most respondents believed that procurement function affected e-procurement performance in the county as accounted for by 60% of the respondents. E-procurement contributed to improved customer satisfaction by improving employee contribution through e-procurement performance. The study also found that influence of improved infromation transmission and user access to the procurement process through the adoption e-procurement had a significant impact on the configuration and structure of supply chains. Procurement staff should focus on strategies of improving on the procurement function of the organization, lay emphasis on integration of e-tools to enhance transparency and accountability and communication protocols, and also involve at every stage of procurement processes, all the stakeholders to create a good environment of performance. Finally the study gave recommendations that further studies could be done on other variables apart from the ones the study explored which seemed overlooked in the performance of e-procurement.
Key Words: E-Procurement Performance, Stakeholder Management, Kajiado County Government
CITATION: Nyagu, D. M., & Juma, D. (2019). Determinants of e-procurement performance in county governments. A case of Kajiado County, Kenya. The Strategic Journal of Business & Change Management, 6 (2), 735 – 747.
Full Text:
PDFReferences
Addo-Tenkorang, R., & Helo, P. (2011). Enterprise Resource Planning (ERP): A Review Literature Report. WCECS, 2(1), 10-22.
Ahimbisibwe, A., & Tusiime, W. T. (2016). Adoption of E-procurement In Uganda: Migration From the Manual Procurement Systems to the Internet. Journal of Supply Chain Management, 3(1), 1-14.
Akinyi, M. (2010). Total Quality Management Innovations and Performance among Non-Governmental Organisations in Nairobi County, Kenya. International Journal Social Science and Entrepreneurship, 15(1), 14-26.
Alavi, M., & Leidner, D. (2001). Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quartely, 25(1), 107-136.
Alshehri, A. M., & Drew, S. (2010). Implementation of E-Government: Advantages and Challenges. International Conference E-Activity and Leading Technologies (pp. 79-86). London: Emerald.
Amit, R., & Zott, C. (2001). Value Creation in e-business. Journal of Strategic Management, 22(1), 493-520.
Angeles, R. (2005). Rfid technologies: Supply-Chain Applications and Implementation Issues. Informations Systems Management, 22(1), 51-65.
Angeles, R., & Nath, R. (2007). Business-to-business e-procurement: Success factors and challenges to implementation. Supply Chain Management, 12(2), 104-115.
Armstrong, M., Bruun-Jensen, J., Chew, B., Derosby, D., Eggers, W., Engelbrecht, W., . . . Muoio, A. (2015). Business ecosystems come of age. Deloitte Business Trends, 3(1), 16-25.
Australia Attorney General. (2005). Case Studies on E-procurement Implementations. Department of Finance and Administration. Canberra: Commonwealth of Australia.
Barney, J. B. (2001). Is the resource-based "view" a useful perspective for strategic management Research? Yes. Academy of Management Review, 26(1), 41-56.
Barrett, J., & Rizza, M. (2009). Supplier Collaboration: Are you deriving value from the relationship? Supply Chain Management Review, 13(8), 8.
Brandon-Jones, A. (2017). E-procurement quality from an internal customer perspective: Construct development, refinement and replication using mixed-methods approach. International Journal of Operations & Production Management, 37(12), 335-356.
Caldwell, N., Christine, H., Powell, P., Woerndl, M., & Jurong, Z. (2002). The role of e-business in large firm supply chain interactionis with manufacturing SME's: a conceptual framework. Annual International Purchasing and Supply Education and Research Association Conference (pp. 1-22). Netherlands: Twente Univerty.
Cao, M., & Zhang, Q. (2011). Supply chain collaboration: Impact on collaborative advantage and firm performance. Journal of Operations Management, 29(3), 163-180.
Carr, A., & Smeltzer, L. (2002). The Relationship Between Information Technology Use and Buyer-Supplier Relationships: An Exploratory Analysis of the Buying Firm's Perspective. IEEE Transactions on Engineering Management, 49(3), 293-304.
Chang, H., Tsai, Y., & Hsu, C. (2013). E-procurement and supply chain performance. Supply Chain Management, 18(1), 34-51.
Chegugu, N. R. (2017). Effect of Electronic Procurement Practices on Organisational Performance in Public Hospitals in the County Government of Uasin Gishu, Kenya. International Academic Journal of Procurement and Supply Chain Management, 2(3), 16-32.
Chen, J., Yen, D., Rajkumar, T., & Tomochko, N. (2011). The antedent factors on trust and commitment in supply chain relationships. Computer Standards and Interfaces, 33(3), 262-270.
Chikere, C., & Nwoka, J. (2015). The Systems Theory of Management In Modern Day Organisations - A Study of Aldgate Congress Resort Limited Port Harcout. International Journal of Scientific and Research Publications, 5(9), 1-7.
Chomchaiya, S., & Esichaikul, V. (2016). Consolidated performance measurement framework for government e-procurement focusing on internal stakeholders. 29(2), 354-380.
Chopra, S., & Meindl, P. (2009). Supply Management: Strategy, Planning and Operations (4th ed.). New Delhi: Dorling Kindersley(India) Pvt Ltd.
CIPS. (2012). Leadership in Procurement and Supply. Stamford: Profex Publishing Limited.
CIPS. (2015). Purchase to Pay (P2P) Process. CIPS KNOWLEDGE, 2(2), 1-7.
Cooper, R., & Schindler, S. (2009). Business Research Methods (8th ed.). New York: Mc Graw Hill/Irwin.
Cortina, J., & Cortina, J. (2009). A quantitative tour of the social sciences. London: Cambridge University Press.
Croom, S., & Brandon-Jones, A. (2007). Impact of E-Procurement: Experiences from Implementation in the UK Public Sector. Journal of Purchasing and Supply Management, 18(1), 1-14.
Davila, A., Foster, G., & Li, M. (2009). Reasons for management control systems adoption: Insights from product development systems choice by early-stage entrepreneurial companies. Accounting, Organisations and Society, 34(3-4), 322-347.
Denscombe, M. (2012). Research Proposals: A Practical Guide. Berkshire: Open University Press.
Doherty, N., & Ellis-Chadwick, F. (2012). Institutional Responses to Electronic Procurement in the Public Sector. International Journal of Purchasing and Supply Management, 12(2), 1-21.
Eadie, R., Browne, M., Odeyinka, McKeown, C., & McNiff, S. (2013). BIM implementation throughout the UK Construction Project Lifecycle: An Analysis. Elsevier, 36(6), 145-151.
Ellram, L., & Zsidisin, G. (2002). Factors that drive purchasing and supply management use of information technology. IEEE Transactions on Engineering Management, 49(3), 269-281.
Esposito, V. V., Chin, W., Henseler, J., & Wang, H. (2011). Springer Handbooks of Computational Statistics Series Editors. London: Springer .
Flynn, B., Huo, B., & Zhao, X. (2010). The impact of supply chain integrationon performance: A Contigency and configuration approach. Journal of Operations Management, 28(1), 58-71.
Freeman, R. (2015). Strategic Management: A Stakeholder Approach. Cambridge: Cambridge University Press.
Georghiou, L., Edler, J., Uyarra, E., & Yeow, J. (2013). Policy Instruments for public procurement of innovation: Choice, design and assessment. Technological Forecasting & Social Change, 86(1), 1-12.
Ghaffarzadegan, N., Lyneis, J., & Richardson, G. (2011). How small system dynamics models can help the public policy process. System Dynamics Review, 27(1), 22-44.
Gill, J., & Johnson, P. (2010). Research Methods for Managers. London: SAGE Publications Limited.
GOK. (2011). Integrated Financial Management Information System(IFMIS) IFMIS Re-Engineering From Modular, to Fully Cycel End-to-End Processes, Strategic Plan 2011-2013. National Treasury. Nairobi: National Treasury.
GOK, G. o. (2015). Presidential Executive Order. Nairobi: National Government Printer.
GOK, G. o. (2018). Presidential Executive Order on Procurement of Public Goods, Works and Services. Nairobi: National Government Printer.
Graham, G., & Hardaker, G. (2000). Supply Chain Management across the Internet. International Journal of Physical Distribution and Logistics Management, 30(3), 286-295.
Gunasekaran, A., & Ngai, E. (2004). Information Systems in Supply Chain Integration and Management. European Journal of Operational Research, 159(2), 269-295.
Hair, J., Black, W., Babin, B., Anderson, R., Babin, B., & Black, W. (2010). Multivariate data analysis: A global perspective. Upper Saddle River, NJ: Pearson.
Hashim, N. S., & Idris, N. (2013). Exploring e-procurement Value for Construction Companies in Malaysia. Elsevier, 9(3), 836-845.
Holloway, B., & Beatty, S. (2003). Service Failure in Online Retailing: A Recovery Opportunity. Journal of Service Research, 6(1), 92-105.
Ibem, E. O., Aduwo, E. B., Uwakonye, O. U., Tunji-Olayeni, P. F., & Ayo-Vaughan, E. A. (2018). Survey data on e-procurement adoption in the Nigerian building industry. Elsevier, 18(6), 823-826.
Jackson, M. (2013). Systems Approaches to Management. Kluwer Academic Publishers, 53(5), 1689-1699.
Johnson, G., Yip, G., & Hensmans, M. (2012). Achieving Successful Strategic Transformation. MIT Sloan Management Review Sloan Management, 53(53308), 25-37.
Kasomo, D. (2007). Research Methods in Humanities and Education. Zapf Chancery Research Consultants and Publishers.
Kassim, E. S., & Hussin, H. (2010). Public E-Procurement System: A Research Synthesis. International Conference on e-Education, e-Business, e- Management and e-Learning (pp. 1-9). Kuala Lumpur: Researchgate.
Kembro, J., Selviaridis, K., & Naslund, D. (2014). Theoritical perspectives on information sharing in supply chains: A systematic literature review and conceptual framework. Supply Chain Management, 19(21), 609-625.
Kinyae, D. I. (2017). Investigation of the Determinants Affecting the Low Utilization of E-Procurement in Service Delivery in Kenya. Researchjournali's Journal of Supply Chain Management, 19(1), 1-26.
Kirimi, H. M., & Shalle, N. (2014). Factors Affecting E-procurement Implementation in Government Ministries in Kenya: A case of the National Treasury. European Journal of Business Management, 2(1), 141-1.
Knudsen, D. (2002). Uncovering the strategic domain of e-procurement. Annual International Purchasing and Supply Education and Research Association Conference (pp. 1-30). Netherlands: Twente University.
Kombo, D., & Tromp, D. (2006). Proposal and Thesis writing: An Introduction. Nairobi: Paulines Publications Africa.
Kothari, C. (2004). Research Methodology: Methods & Techniques. New Delhi: New Age International (P) Limited.
Lagat, D. C. (2016). Determinants of Successful Implementation of E-procurement in Public Institutions in Kenya. International Journal of Economics, Commerce and Management, 4(4), 1-12.
Lee, H. L. (2012). Aligning Supply Chain Strategies with Product Uncertainities. Califonia Management Review, 44(3), 105-119.
Lu, D. (2011). Fundamentals of Supply Chain Management. Coventry: University of Warwick.
Lysons, K., & Farrington, B. (2008). Purchasing and Supply Chain Management (8th ed.). London: Prentice Hall.
Macneil, H. (2005). Without Consent: The Ethics of Disclosing Personal Information in Public Archives. New York: Pearson Inc.
Manganaro, G. (2014). Policy Recommendations for Elecronic Public Procurement. Electronic Journal of e-government, 3(5), 147-156.
Matende, S., Nabukenya, J., & Ogao, P. (2015). User Participation in ERP Implementation : A case-based Study. International Journal of Computer Applications Technology and Research , 4(1), 33-49.
Matunga, D., Nyanamba, S., & Walter, O. (2013). The Effect of E-procurement Practices on Effective Procurement in Public Hospitals: A case of Kisii Level 5 Hospital. American International Journal of Contemporary Research, 3(8), 1-23.
McManus, S. (2002). Understanding the incremental nature of e-procurement implementation at the state and local levels. Journal of Public Procurement, 2(1), 5-28.
Meixell, M., & Luoma, P. (2015). Stakeholder Pressure in sustainable supply chain management: A systematic review. International Journal of Physical Distribution and Logistics Management, 45(5), 69-89.
DOI: http://dx.doi.org/10.61426/sjbcm.v6i2.1135
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
PAST ISSUES:
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.